Fabrika
Case study · AI voice agents · 2026

Biscuit VoicePutting an entire phone operation on autopilot.

A production voice-agent platform that answers calls, qualifies leads, books appointments, and runs outbound campaigns without adding headcount.

Biscuit Voice homepage showing its AI voice agent builder and live call demo
Overview

Biscuit started with a simple business problem: every unanswered call can become a lost customer. We turned that problem into a complete voice operations product, not another scripted chatbot demo.

The platform gives a business everything it needs to launch and operate AI phone agents from one place—from configuring an agent and assigning a number to monitoring live calls, reviewing transcripts, and running outbound campaigns.

Product
Biscuit Voice
Year
2026
Scope
Product strategy · UI/UX design · Full-stack development · AI integrations
The challenge

A natural-sounding demo is only a small part of a reliable voice product. The real work is handling interruptions, routing calls, provisioning numbers, grounding agents in business knowledge, syncing outcomes to existing systems, and giving operators visibility when a live conversation does not go to plan.

The approach
01

Make the first conversation immediate

We designed the product around a working call, not a configuration maze. Prospects can choose a receptionist, appointment setter, lead qualification, or customer service agent and test it by phone or directly in the browser.

02

Build the operations layer around the model

Number assignment, inbound and outbound call handling, CSV campaigns, scheduling, knowledge uploads, transcripts, summaries, live monitoring, and SMS follow-ups turn the voice model into a system a real team can run every day.

03

Connect every call to the business

GoHighLevel, calendar, email, CRM, and messaging integrations let the agent finish the job after the conversation. Convex keeps operational state live while PostHog gives the team a clear view of usage and call outcomes.

What shipped
  • Agent creation with business-specific instructions and knowledge
  • Local and toll-free number provisioning
  • Inbound calls, outbound campaigns, and multi-agent routing
  • Live call monitoring, transcripts, summaries, and analytics
  • CRM, calendar, email, SMS, and workflow integrations
  • Production webhooks, authentication, testing, and deployment workflows
In production
5 min

From sign-up to a live phone agent

24/7

Inbound and outbound availability

35+

CRM, calendar, email, and messaging integrations

Under the hood
Next.js 16React 19ConvexClerkVapiTelnyxLiveKitComposioGoHighLevelPostHogVercel
Up next
AI travel · Mobile app · 2025

AltoviaReframing flight search around the traveler.

Get started

Ready to build the real thing?

Book a 20-minute call and we'll map the fastest honest path from your current product to something ready for production.